From Reactive to Proactive with Managed Services
What is a Managed Services Provider?
A managed services provider (MSP) offers management and support of IT network-based services,
applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable
MSP that allows business owners and employees to focus on their core functions has become critical.
The scope of service provided by an MSP varies according to the customer’s needs and can involve simple
system upgrades to full network management and support for a pre-established monthly fee. The key
element is that it is preventive and proactive in nature.
What Can We Do For You?
We provide proactive IT managed services using a remote monitoring and management (RMM) platform to
continually monitor the health and performance of your IT network—without any kind of disruption to your
employees’ activities. Our robust RMM platform supports early detection and remediation of issues before
they cause downtime or data loss. We will also generate regular reports that provide insight into your IT
system, including the business value and services being received, which will help you plan and budget for
future IT expenses.
From Reactive to Proactive
Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a
comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!
Reactive IT Services Model Proactive IT Services Model
1. An IT issue is detected. 1. An RMM tool conducts oversight of your
2.You contact your IT solution provider. network and IT assets 24/7.
describe the issue as you understand it. 2. The RMM tool alerts your MSP to a potential
3. Once you reach your IT provider, you issue or an issue about to occur.
4. If the issue cannot be resolved via email or 3. A centralized dashboard allows for remote diagnosis
phone, your IT provider will need to travel to and remediation of the issue by the appropriate
your location. technician-without disruption to your business flow
5. Once at your location, the issue is properly
6. The issue is resolved.
You can trust us to deliver the level of managed services your business needs to ensure a stable and secure
IT environment. Our proactive services model will eliminate business disruptions and give you peace of
mind knowing that your networks are always secure and operational with no surprises or unexpected
Contact us today to begin reaping the benefits of being proactive!